Thank you for choosing Jetoma Gallery. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please review our return policy below.

1. Return Window: You have 7 days from the date of delivery to request a return. After this period, unfortunately, we are unable to process returns.

2. Non-Returnable Items: The following items cannot be returned:

• Change of mind returns

• Gift cards

• Sale or clearance items

• Digital products (e-books, audiobooks, etc.)

3. How to Initiate a Return: Please contact us at info@jetomagallery.com with your order number and the reason for the return. We will provide you with a return authorisation and instructions.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).

• For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@jetomagallery.com. We will request you provide evidence of damage for our assessment. If accepted, we will plan for a replacement to be sent.

6. Refunds: We do not offer refunds.

7. Exchanges: We do not offer direct exchanges.

8. Contact Us: For any questions or concerns regarding our return policy, please reach out to us at info@jetomagallery.com. We're here to help!

Thank you for shopping with Jetoma Gallery. We appreciate your support of our small family business!

Welcome to Jetoma Gallery. By accessing or using our website [www.jetomagallery.com.au] (the "Site") and purchasing products from us, you agree to be bound by the following Terms of Service (the "Terms"). Please read them carefully.

1. Acceptance of Terms

By using our Site and purchasing products from us, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Site.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

3. Products and Pricing

• Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on the Site is accurate, complete, reliable, or error-free.

• Pricing: All prices are listed in Australia Dollar (AUD) and are subject to change without notice. We reserve the right to correct any errors in pricing.

4. Orders and Payments

• Order Processing: Orders are processed within three business days. You will receive an email confirmation once your order has been processed.

• Payment Methods: We accept various payment methods, including credit/debit card, Paypal and Stripe. By providing payment information, you authorise us to charge the specified amount to your payment method.

5. Shipping and Delivery

• Shipping: We offer shipping options as outlined on our Site. Shipping times and costs will vary based on your location and chosen shipping method.

• Delivery Issues: If you do not receive your order or if it arrives damaged, please contact us at info@jetomagallery.com            within seven days of delivery so we can assist you.

6. Returns and Refunds

• Returns: We accept returns for damaged or defected items within seven days of the date of delivery.

• Refunds: We do not offer refunds.

7. Intellectual Property

All content on the Site, including text, images, and logos, is the property of Jetoma Gallery and is protected by copyright and trademark laws. You may not use any content from our Site without our express written permission.

8. User Conduct

You agree to use our Site for lawful purposes only. You agree not to engage in any activity that disrupts or interferes with the Site’s functionality or that violates any applicable laws or regulations.

9. Limitation of Liability

To the maximum extent permitted by law, Jetoma Gallery is not liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or the purchase of our products. Our liability is limited to the maximum extent permitted by law.

10. Privacy Policy

Our Privacy Policy governs how we collect, use, and protect your personal information. By using our Site, you consent to our Privacy Policy, which is available at www.jetomagallery.com.au           

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Australian Consumer Law without regard to its conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in Australia.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Jetoma Gallery
Darwin, Northern Territory, Australia
info@jetomagallery.com

Thank you for shopping with Jetoma Gallery!

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.At Jetoma Gallery, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website [www.jetomagallery.com.au] (the "Site") or make purchases from us.

1. Information We Collect

• Personal Information: When you make a purchase, create an account, or contact us, we collect personal information such as your name, email address, shipping address, billing address, and payment information.

• Order Information: We collect details related to your orders, including product selections, purchase history, and payment transactions.

• Technical Information: We collect information about your device and usage of our Site, including IP addresses, browser type, and operating system, through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and billing.

• Customer Service: To provide support and respond to inquiries or requests.

• Account Management: To manage your account, including login and account preferences.

• Marketing and Promotions: To send you promotional materials, newsletters, and updates, if you have opted in to receive them. You can opt out at any time.

• Improving Our Services: To analyse usage patterns and improve our Site and services.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and track your activity. You can manage your cookie preferences through your browser settings.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processors, shipping companies, and email service providers. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

• Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal processes or enforce our Terms of Service.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

• Access and Update: You can access and update your personal information by logging into your account or contacting us at info@jetomagallery.com   

• Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in those emails or contacting us directly.

• Delete Your Information: You may request the deletion of your personal information by contacting us. We will take reasonable steps to honour your request, subject to any legal or contractual obligations.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Jetoma Gallery
Darwin, Northern Territory, Australia.
info@jetomagallery.com

Thank you for trusting Jetoma Gallery with your personal information.